Terms, Privacy & Refund Policy

1. Terms of Service

By placing an order with XNAZOX (via the Telegram bot, Mini App, or website), you agree to these terms.

Nature of the service

XNAZOX is a digital marketplace offering VPN access, proxies, Telegram services (Premium, Stars, Gifts), custom Telegram bots (Bot Studio), and other digital goods. All products are digital and, once delivered, cannot be physically returned.

User responsibility

• Information you provide at checkout (e.g. a gift recipient's username or numeric ID) must be accurate — XNAZOX is not responsible for delivery to the wrong recipient due to a mistake on your part.
• Use of any service (especially VPN and proxy products) must comply with the laws of the country you use it in; you are solely responsible for any unlawful or improper use.
• Reselling, sharing, or otherwise misusing a purchased service without XNAZOX's agreement is prohibited and may result in suspension.

Pricing and availability

Prices and stock may change without prior notice. The price locked in for your order is the one shown at the moment you placed it.

2. Privacy Policy

XNAZOX collects only what's needed to provide the service:

• Your Telegram ID, username, and display name — used to identify your orders and communicate with you.
• Your order, payment, and support-message history, so requests can be tracked and resolved.
• For card-transfer or crypto payments, only the tracking code / transaction hash you submit is stored. XNAZOX never asks for or stores your banking password, second-factor code, or full card details.

How your data is used

Your data is used solely to process orders, provide support, prevent fraud (e.g. detecting a reused payment reference), and improve the service. It is never sold or rented to any third party.

Data deletion

On request through support, your account records will be deleted, except where retention is required by law or to resolve an open financial dispute.

3. Refund Policy

When a refund is available

• An order that was paid for but could not be delivered due to a technical failure (status: "Failed").
• A delivered service with a proven technical fault reported within a reasonable window (typically 24 hours after delivery) — e.g. a VPN/proxy config that does not work.
• Once approved by support, the amount is credited to your XNAZOX wallet balance, usable toward future purchases.

When a refund is not available

• The service was delivered correctly and used, with no proven technical fault reported (a simple change of mind after delivery does not qualify).
• The issue is caused by local internet filtering, the customer's own network restrictions, or misuse of the config — not a fault in the service itself.
• Wallet top-ups (the amount is credited to your wallet balance immediately and is already usable).

How to request one

Contact "Support" in the XNAZOX bot or Mini App with your order code, and our team will review your request.

Last updated: 2026-09-26